Overview Trellis Desk is a powerful and robust help desk solution for your business. Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently.

Features

• Ticket departments
• Ticket priority levels
• Canned ticket replies
• Group permissions
• Ticket escalation
• Ticket assignment
• Rich text editor
• Helpdesk RSS feeds
• Ticket attachments
• Skin manager
• Language manager
• Manage articles and categories
• Article ratings and comments
• Smart display of KB articles during ticket submission
• Pipe support emails into your helpdesk
• Email notifications