The strength
of our infrastructure and support systems makes it possible for
Certified Hosting to offer an industry-leading 99.999% Guaranteed
Uptime policy, covering all Web sites hosted on our servers. Subject
to the terms of the Guaranteed Uptime policy ('SLA'), a customer's
Web site will be up and available at least 99.999% of the time
in any given calendar month, or the customer will receive a credit
towards their next month's hosting bill, according to the current
Service Level Agreement.
Should Certified Hosting not be
able to provide services guaranteed by the current SLA, the following
service credits will be issued:
* 1 or More Hours Downtime =
1 Day Credit
* 4 or More Hours Downtime = 1 Week Credit
Downtime is referred to as our
network equipment being down. We do not possess control over the
Internet, therefore we cannot guarantee that you will be able
to access your site due to circumstances beyond our control. We
guarantee that our network will be up and functioning 99.999%
of the time per month.
In order to receive your credit
you must do the following:
1) Document your web site downtime in writing.
2) Have your web site downtime verified by Certified Hosting.
Please send the request to: downtime@certifiedhosting.com
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