OpenSupports OpenSupports

Version: 4.1.2
Simple Open Source Ticket System.
  • Overview
    OpenSupports screenshot
    OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support.
    Space Required: 15.02 MB
    Reviews: (0)
    Release Date: 2018-01-12
  • Features
    • Responsive design
      OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.
    • Custom Responses
      Don't repeat yourself. With our system you can customize your own templates to respond tickets.
    • Articles and Topics
      Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
    • Staff members
      Add as many staff members as you want, and assign each of them the set of departments they will respond.
    • Departments
      Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.
    • File Attachments
      Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files.
    • CSV Import
      You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email.
    • Notifications
      You can easily see a log of all the last actions that have taken place in your OpenSupports website.
    • Email Templates
      You can customize your email templates for common actions in OpenSupports to look according to your company style.
  • Screenshots
    OpenSupports Screenshot 1
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    OpenSupports Screenshot 6