Certified Hosting Uses New How To Videos To Connect With Customers

By CertifiedHosting 12/12/2011

Certified Hosting, the leading specialist in shared hosting, reseller hosting, and dedicated server hosting services, announced today the launch of exciting new video content available at certifiedhosting.com. With a friendly, informative style designed to make the basics of web hosting easier to understand, Certified Hosting’s new videos help to put a face to this rapidly growing hosting company.

“The truth is that the web hosting industry can at times be a little cold and uninviting,” says Kacy Carlsen, co-founder and CEO of Certified Hosting. “That’s not what we are about. At Certified Hosting, we are real people who love getting to know our customers, whether we are helping them get started with their hosting or just hearing about the success they have had online. Our latest video, available now, explains the basics of getting your web hosting service online and acts as an introduction so that every potential customer knows we are friendly people and always willing to help.”

Although almost everybody can identify the major benefits of establishing a web presence online, the realities of implementing a professional, attractive and easy to navigate website can be overwhelming to those with no prior knowledge of web hosting services. In addition to the difficulty of choosing between different types of hosting such as dedicated server hosting or VPS web hosting plans, businesses need to choose and register a useful domain, link this domain to their hosting plan, and then launch actual content onto their server. Certified Hosting’s latest video, ‘How To Create A Website In 5 Steps,’ is delivered by Kacy Carlsen herself, with a friendly, humorous approach that helps to engage the audience and make learning the basics of setting up a website an enjoyable experience.

“There are so many options out there,” says Carlsen. “Not only are there a lot of web hosting service providers, but also each of those website hosts offer different things. It’s too much to expect that potential customers should have to research the definitions to our in-house jargon that only a geek like me will understand. So what we’ve done is to explain, in real terms, what buttons need to be hit in order to get a site up and running. Then, once customers have begun to grasp the basics, I’m hoping they’ll take advantage of our new Ask Kacy feature to keep developing a good relationship with Certified Hosting.”

In addition to the informative video guide to setting up a website hosting plan, Certified Hosting also now offers an informal question and answer service, called Ask Kacy. By completing a short online form, current and potential customers can get in direct contact with Certified Hosting’s co-founder and CEO to ask a question on just about any subject. The new video blog (VLog) works alongside over 200 existing video tutorials to provide a more comprehensive overview of what Certified Hosting does and how the company works. In the first video of the series, Carlsen outlines the recruitment process of technical support staff, identifying the key traits that lead to the creation of a helpful team to respond to online chat, ticketed support, or phone calls. Carlsen hopes that the introduction of Ask Kacy will make Certified Hosting’s customer service division even more impressive.

“I like getting great service when I make a purchase,” says Carlsen. “But the Internet can be a very anonymous place, and some web hosting services use this as an excuse to hide in an office and leave customers to fend for themselves. In a physical store, face to face interaction makes helping customers easier. Our continued focus on video guides, video tutorials, and video responses to questions helps us to mimic that intimacy and achieve the best customer service in the business.”

In the years since the company was first founded, Certified Hosting has seen rapid growth, becoming the leading provider of web hosting and reseller hosting services – largely thanks to outstanding customer service. Now, despite the sheer volume of customers who have chosen Certified Hosting for their website, Carlsen and her team are finding new ways to maintain that sense of care and assistance.

About Certified Hosting

Certified Hosting was established in 1999 as a Southern California based unlimited web hostingcompany to provide shared hosting, reseller hosting, and managed dedicated servers to Fortune 500 companies, small businesses, and individuals throughout the world. Recognizing that each client has unique goals, Certified Hosting tailors hosting services to meet specific needs including individualized services available for clients in many different specific industries such as unlimited ffmpeg hosting, flash hosting, wordpress hosting, dolphin hosting, elgg hosting, magento, joomla, drupal, and php motion hosting, among many other technologies available for webmasters and business owners.

For more information about Certified Hosting, visit http://certifiedhosting.com/.