99.999% Uptime Guarantee
The strength of our infrastructure and support systems makes it possible for Certified Hosting to offer an industry-leading 99.999% Guaranteed Uptime policy, covering all Web sites hosted on our servers. Subject to the terms of the Guaranteed Uptime policy (‘SLA’), a customer’s Web site will be up and available at least 99.999% of the time in any given calendar month, or the customer will receive a credit towards their next month’s hosting bill, according to the current Service Level Agreement. Should Certified Hosting not be able to provide services guaranteed by the current SLA, the following service credits will be issued:
- 1 or More Hours Downtime = 1 Day Credit
- 4 or More Hours Downtime = 1 Week Credit
Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.999% of the time per month.
In order to receive your credit you must do the following:
- Submit your request for credit within 48 hours of the event by emailing email@example.com.
- Be sure to list date and approximate start and end time of the occurrence.