Should Certified Hosting not be able to provide services guaranteed by the current SLA, the following service credits will be issued:
* 1 or More Hours Downtime = 1 Day Credit
* 4 or More Hours Downtime = 1 Week Credit
Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.999% of the time per month.
In order to receive your credit you must do the following:
1) Submit your request for credit within 48 hours of the event by emailing firstname.lastname@example.org.
2) Be sure to list date and approximate start and end time of the occurrence.